Innflux is Now a Thing5 Company
One great company, lots of great solutions!

Article Archive

Thing5 Acquires Innflux, Expands Management of Networks to Include High Speed Internet Access for Hotels

Wednesday, January 21st, 2015

Springfield, MA – January 20, 2015 – Thing5 LLC, the trailblazer in modernizing voice services for the hospitality industry announced today the acquisition of Innflux, a leading edge guest Internet service provider to the hotel industry.

The acquisition expands Thing5’s reputation as the best source for comprehensive SaaS, managed network solutions for the hotel industry.  The companies have highly complementary solutions that translate to real value for clients including best in class high speed internet access (HSIA) and network management that result in lower Total Cost of Management (TCM). Thing5’s hospitality IP phone solution and HSIA offering will allow hoteliers to modernize, upgrade and further streamline IT infrastructure in a CAPEX and OPEX friendly manner.

Innflux has over 800 HSIA deployments throughout the US and Caribbean, across all sizes and classes of hotels. As a certified Marriott GPNS provider, recent installations include Vail Marriott Mountain Resort, a 344-room luxury hotel.

“Innflux represents another key asset in our strategy to effectively manage hotels network infrastructure,” commented Bob Post, Thing5 President & CEO. “Innflux and Thing5 customers will have access to an increasingly powerful array of telephony and network products combined with 24×7 support services in an economic model that fits the hotel industry’s needs.”

Brian O’Connor, Innflux CEO, echoed Bob’s view, “On behalf of the Innflux team, we are honored and delighted to be joining forces with Thing5, creating a broader and more effective product offering for the industry.” Brian and Innflux CTO Chris Wieland will be joining the Thing5 management team.

Thing5 is the leading US-based provider of cloud-based voice and contact center services to the hospitality sector and services over 4,000 properties of the most prestigious hotel chains and travel companies including Hilton, Wyndham, Kimpton, Universal, Marriott, Best Western, Millennium, Sonesta, Extended Stay America, Red Roof Inn, La Quinta Inns & Suites and American Express Travel.

About Thing5 LLC

Thing5’s offerings allow hoteliers to streamline operations and reduce costs while modernizing telecommunications infrastructure, and deliver unprecedented access to actionable data. Thing5 solutions include a fully featured suite of cloud-based telephony products including SIP Trunking, PBX, Voicemail, Call Accounting, Auto-Attendant, Guest Mobile Device Integration, Support for Legacy Telecommunications systems, Customized Reservation Services, PBX Operator Services, Loyalty Program Support, Social Media Services and Guest High Speed Internet Access services for hotels of all sizes and classes, independent and branded. Thing5 solutions are deployed at thousands of hotels worldwide, for more information visit


Carol Guerra


Innflux Featured Tech: Stephen Wrzalinski

Monday, November 24th, 2014


Stephen Wrzalinski – “Guest PC Guru”

Stephen Wrzalinski joined the Innflux team as an HSIA Support Tech in early 2013 and now heads the Innflux Guest PC department where he oversees new Guest PC product development, fulfillment, and ongoing support for the machines in use at properties through-out North America.

Source of My Expertise:

Ever since I was a kid I’ve always been interested in computers and how they worked. Eventually, I started building my own computers with my Dad. As time went on I began assisting friends and family with their own basic issues such as virus removal, networking, and printer woes.  Currently, the greatest source of my expertise would be my co-workers here at Innflux. There is such a vast wealth of knowledge in this office and that helps me strive to not only do things right the first time, but to constantly keep pushing my own knowledge to the limits.

Why Innflux:

It’s an amazing place to work. I love the atmosphere and it’s great to get to work with such a wide array of different personalities and backgrounds. Working here has definitely helped me improve both professionally and personally. I enjoy coming into work and having every day pose a different set of challenges and tasks for me to solve.

Outside of Wi-Fi Networks:

Outside of Wi-Fi networks and Business Center PC’s, I’m at home chasing around my crazy 4 year-old and it’s probably the toughest job I have. Eventually, I’d like to start teaching him how to build computer, but right now I think we’ll stick with letters and numbers.

5 Wireless Tech Tips for Hotel Staff

Monday, November 24th, 2014

The number one item on hotel guests wishlist this year is no surprise – WiFi and plenty of it!  Help grant their wish and keep them coming back with these 5 wireless tech tips for hotel staff:

  1. Convey the importance of calling support to any guests experiencing wireless connectivity issues.  Devices often have basic wireless adapter settings that can be quickly and easily updated to ensure reliable access, and the all-in-house Innflux support team is the best in the business at helping guests “fix it.”  Industry leading response times, real-time network insight, and well-spoken technicians offer your guests a chance to walk away from the experience uniquely satisfied with their stay.
  2. Have they gotten to the login page? If not, make sure they open a web browser, even if using a device such as a tablet.  If they are still having trouble, suggest trying another browser (Firefox, Internet Explorer, Chrome, etc.).  Guests often forget to update these kinds applications and could be attempting to use an iteration that is simply too outdated to interface appropriately or is known to have issues doing so on a given operating system.
  3. Make sure they’ve turned on their wireless NIC (Network Interface Card).  This is often a simple toggle (On/Off) switch or button on laptops and a high-level setting for mobile devices and tablets.
  4. Try restarting the device.  Many times and for many reasons a guests computer cannot or will not let go of a prior connection and is thus “unavailable” to join any new networks.  This can usually be fixed quickly and easily by restarting the device and forcing it to attempt to discover the network again.
  5. Ensure last names are accurately spelled in the guests’ folio account to ensure the information referenced during the authentication process matches.  When guests go to authenticate on PMS integrated networks using last name and room number, a mis-spelling of the information in the folio queried by the network to validate the credentials of the user will cause that user’s authentication to be rejected.

Innflux Featured Tech: Kamron Malik

Thursday, May 15th, 2014

Kamron Malik

Kamron Malik – Logistics Associate

Source of My Expertise:

Tinkering with computers has been a hobby of mine since a very young age. It all started innocently enough with video games, but then I started to wonder more about how computers worked. I took apart and built a couple of computers. By high school I had started networking computers together with friends. I have looked at other parts of computers as well such as different programming language over the years, always having a continued thirst for more knowledge.

Why Innflux:

Innflux is amazing. Every day presents different problems that need solving. I get to explore networks and learn about new technology on a daily basis which is great. Working here provides me with a great way to expand my knowledge, and gives me a sense of pride by fulfilling the needs of our customers.

Outside of Wi-Fi Networks:

I haven’t grown out of playing video games and play them when I can. And when I am not fiddling with my own computers and networks, I read science fiction or watch Exploring Chicago also, which keeps me busy. I have tried glass blowing and climbing so far and hope to do more of that. When time allows I also enjoy traveling to new places. One day, I want to get back to Europe.

Converged Network Solution: Benefit from Scalability & Malleability

Wednesday, May 14th, 2014

As the hospitality industry and its target market continues to evolve, it is becoming increasingly important for hoteliers to differentiate their offerings in order to attract the next generation of travelers. For today’s increasingly tech-savvy traveler, technology is that perfect point of differentiation. Hotels can deliver on the technological demands of guests without giving up on their bottom line by leveraging the scalability and malleability of a converged network solution.

If you were to peel away the walls of the vast majority of today’s hotels, you would see a number of parallel networks used to deliver everything from voice, video, and Internet to HVAC controls, and security. The fundamental problem with the historical application of these services is their reliance on dated and proprietary transmission protocols to function. But what if you could eliminate the confusion and the cost of this bundle of mixed copper and coaxial cabling? Couldn’t they all be delivered using a single common network infrastructure?

The answer is yes, and Innflux offers a converged network solution that makes it possible by providing two competitive advantages to hotels when implemented:

  1. Scalability
  2. Malleability

Converged Network Solution: Scalability

First, a converged network solution provides for a scalable infrastructure. With this solution, the services are all delivered using a common transmission protocol (Internet protocol – commonly known as IP). This means that they are able to utilize the same physical infrastructure (a single Ethernet connection) to deliver services. The capacity of the infrastructure (depending on the medium – cat5, cat6, fiber) already exponentially exceeds the demands of the services typically supported, and thus leaves ample room for future growth and cost effective expansion of a shared network backbone.

Converged Network Solution: Malleability

Second, a converged network solution is, by definition, malleable in nature and can be adapted quickly and easily to support new applications. This fact is often overlooked, but is one of the biggest value drivers of converged solutions. A modular approach to technology implementation using a shared network infrastructure allows property’s to not only adapt their offerings effectively to stay ahead of guest expectations; it affords them a unique competitive advantage in speed to market for tomorrow’s technologies.

All of the services rendered on a converged network solution are, by design, connected to the shared information super-highway. This offers the property substantial cost saving opportunities. The inherent efficiency of a multi-functional infrastructure allows services to be added or removed with minimal cost. Low-volt cabling, switching equipment, and space is therefore optimized to provide the greatest utility by eliminating excess resources. Meanwhile, operating costs such as electricity, HVAC and technical support resources are minimized through the elimination of redundancies.

Given the trajectory of the integrated market, the ever increasing guest demands and the need for today’s hoteliers to keep up with them all, a converged network solution is more important than ever. As a seasoned provider of converged network solutions, Innflux is ready to help you stay ahead of your guests demands in a manner that creates unique value as a point of differentiation.

Written by William Richmond, Senior Strategic Account Executive at Innflux LLC